VPSGRID SERVICE LEVEL AGREEMENT (SLA)
Effective Date: 10 March, 2026
This Service Level Agreement (“SLA”) defines the uptime commitment and service credit policy for infrastructure services provided by BLOCKSGENIE TECHNOLOGIES LLC, operating under the brand VPSGRID.
This SLA applies to Virtual Private Server (VPS) services provided by VPSGRID unless otherwise stated.
1. Company Information
Services are provided by:
BLOCKSGENIE TECHNOLOGIES LLC
4050 Pennsylvania Ave
Ste 115 #162
Kansas City, Missouri 64111-3041
United States
Support / Abuse / DMCA
support@vpsgrid.net
Billing
billing@vpsgrid.net
2. Uptime Commitment
VPSGRID aims to maintain 99.9% network uptime on a monthly basis.
This uptime commitment applies only to the VPSGRID network infrastructure, not to individual customer software or configurations.
3. Definition of Uptime
Uptime refers to the availability of the VPSGRID network that allows customers to access their VPS instances through the public internet.
Network uptime is calculated monthly.
4. Definition of Downtime
Downtime is defined as a period during which the VPSGRID network is unable to route traffic to customer servers due to infrastructure failure.
Downtime must be confirmed by VPSGRID monitoring systems.
5. Exclusions
The following situations are not considered downtime under this SLA:
• scheduled maintenance
• customer software issues
• operating system misconfiguration
• application errors
• DDoS attacks or malicious traffic
• customer firewall rules
• customer resource overuse
• internet outages outside VPSGRID network
• force majeure events
6. Scheduled Maintenance
VPSGRID may perform scheduled maintenance from time to time to maintain infrastructure stability.
Whenever possible, customers will be notified in advance of scheduled maintenance.
Maintenance periods do not count toward downtime calculations.
7. Service Credits
If VPSGRID fails to maintain the uptime commitment, customers may request service credits according to the following schedule.
| Monthly Uptime | Service Credit |
| 99.9% or greater | No credit |
| 99.0% – 99.89% | 10% service credit |
| 95.0% – 98.99% | 25% service credit |
| Below 95% | 50% service credit |
Credits are calculated based on the monthly service fee for the affected VPS.
8. Credit Limitations
Service credits:
• apply only to the affected service
• cannot exceed the monthly service fee
• are applied as account credit
Credits cannot be redeemed for cash.
9. Claim Procedure
To request a service credit, customers must:
- Submit a support ticket within 7 days of the incident.
- Provide details of the outage.
- Allow VPSGRID to investigate the incident.
Failure to submit a request within the specified time may result in denial of credit.
10. Monitoring
VPSGRID uses internal monitoring systems to measure network availability.
Monitoring results maintained by VPSGRID will be used as the authoritative record for determining downtime.
11. Customer Responsibilities
Customers are responsible for maintaining their own server configurations.
VPSGRID is not responsible for downtime caused by:
• software misconfiguration
• application errors
• user actions
12. Infrastructure Providers
VPSGRID may rely on third-party datacenter providers and network carriers.
Outages caused by upstream providers may fall outside the scope of this SLA.
13. Limitation of Liability
Service credits are the sole and exclusive remedy for service interruptions covered by this SLA.
VPSGRID shall not be liable for indirect damages including:
• loss of profits
• loss of data
• business interruption
14. SLA Modifications
VPSGRID reserves the right to modify this Service Level Agreement at any time.
Updated versions will be published on the VPSGRID website.
Continued use of services constitutes acceptance of the updated terms.
